Making a Complaint
If something has gone wrong, tell us. Email [[email protected]], telephone [01623397888], or write to [Motorhome Depot, Lower Oakham Way, Mansfield, Nottinghamshire, NG18 5BY]. We will acknowledge your complaint within two business days and tell you who is dealing with it.
If your complaint is about the finance — how it was arranged, what you were told about it, or commission — we will pass it to Leisure Vehicle Franchising Ltd, which is authorised and regulated by the Financial Conduct Authority (firm reference number 668660), or to Creative Funding Solutions Limited or your lender, and we will tell you where it has gone. You will receive a final response within eight weeks.
If you are not satisfied with that final response, or eight weeks pass without one, you can refer your complaint to the Financial Ombudsman Service. The service is free. You have six months from the date of the final response to do so. Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4567. www.financial-ombudsman.org.uk"
